I was told i was unbanned but when i try to join it says im still banned. I was told by clutchHD i was pardoned. Can i get help thatnks

i was banned a long time ago (cant remember when) for throwing chicken eggs in spawn. it was funny at the time. but now I know the reason for it is because it can cause problems for the server with lag and other server things. I am truly sorry and would like to play on crafymynes again. I hope craftymynes can forgive me. and if so I promise not to throw eggs in spawn again. at the time I didn't know about server issues and lag for this I am truly sorry. Thank u clutch again im sorry. Um no rush but i still cant join still says im banned