I know how you feel about this man. I have a 20 mbps and I get barely 12.
It's funny how it doesn't even feel like it's 12. More like yours right now.
It's bullshit because the internet package is combined in a 3 in 1 thing.
You know, phone, internet and TV and other shit.
Otherwise, I'd go individually for internet and phone & Mr. TV I never watch in one.
Like that, I can order 50 mbps or more just for internet.
I miss the 120 mbps in Germany. Fast as fuck man, downloaded a movie in 2 mins lol.